Employment Opportunities
Operations Officer
Organisation: Anglican Deaconess Ministries (ADM)
Position: Operations Officer
Location: Anglican Deaconess Ministries, Office Suite 103, Level 1, St Andrews House, 464-480 Kent Street, Sydney, NSW, 2000
Reports to: Chief of Staff
Position Load: 0.4-0.6 FTE
Role Purpose:
Working closely with the Chief of Staff the Operations Officer is a hands-on problem solver and solutions partner, helping improve operations and implementation across the ADM team.
The Operations Officer helps action and embed strategic, executive and operational priorites into day-to-day operations. The role sets up and improves practical processes (including across IT systems), trains and/or supports team to implement changes, and tracks progress and key performance metrics so actions are completed and successfully embedded across ADM.
About the Successful Candidate:
The successful candidate will be a Christian with a strong, active faith, whose life and work reflect Christian character, integrity and service. Strong alignment with the mission, values and rhythms of a medium, faith-based or not-for-profit organisation.
Responsibilities of the Position:
Understand ADM’s strategic objectives, business rhythms and varying workload intensity across business units to prioritise and deliver practical operational improvements in coordination with the Chief of Staff.
Help translate executive priorities into operational improvements, identifying and implementing practical changes to processes, systems and ways of working.
Monitor, review and assist in the continuous improvement of ADM’s operational processes, systems and workflows, ensuring effective implementation and ongoing quality improvement, with particular view to full implementation of operational processes.
At the direction of the Chief of Staff, assist to review, implement, embed and monitor policy across ADM.
Support and help embed change initiatives across teams- helping teams adopt new ways of working with clarity and care, especially by providing support to teams and team members where needed.
Assist in regular Executive reporting. Preparing clear reports, research, documentation and providing insightful analysis of data to support decision-making.
Monitor and enabled general IT requests, ensuring they are tracked and followed through by external contractors, and maintain effective oversight of the normal functioning of ADM systems, cybersecurity and IT training, escalating issues to the Chief of Staff.
Act as a key user across ADM systems, providing operational support, troubleshooting low-level user issues where appropriate, and supporting the effective use and adoption of technology and platforms.
Coordinate and support the administration of training across ADM, ensuring effective planning, delivery and documentation of training (alongside the Executive Assistant)
Contribute to delivering team training opportunities, either individually or in a group, as appropriate
Coordinate smaller projects for defined initiatives from time to time
Skills:
A great team player, with a can-do attitude, who enjoys assisting across a variety of teams and operational areas.
Strong systems-thinker and problem-solving capability with the ability to be a solutions partner to the Chief of Staff.
A strong orientation for execution and implementation of objectives.
A respectful communicator and ability to work across teams and competing priorities, seeking good team outcomes.
Confidence to follow up and encourage accountability across teams for training or deliverables.
Organised, practical and delivery-focused.
Clear, concise written and verbal communication skills.
Good judgement, discretion and professionalism, particularly when handling sensitive information.
A fundamental understanding of business risks, and governance frameworks, with willingness to grow in this area.
Competent analytical skills of data or research, with an ability to understand leadership priorities
Calm, adaptable and able to manage competing priorities.
Collaborative, trustworthy and professional.
Confident user of business systems, platforms and digital tools in a workplace with key digital platforms.
Ability to train others in new platforms or processes.
Qualifications & Experience
A relevant tertiary degree, qualification or equivalent practical experience.
Minimum 3–5 years’ experience in operational delivery, executive support, coordination or similar roles.
Demonstrated experience translating executive priorities into successfully implemented processes, workflows and outcomes.
Training…
Proven competence working in a technology-enabled environment, such as Customer
Relationship Manager, Learning Management System (LMS) and project coordination systems.
Desirable Qualifications or Experience
Formal qualifications in IT or Information Systems
Training or experience in group or one-to-one training
Experience in:
Understanding of business risks, and governance frameworks, with capacity to grow inthis area.
Designing and executing training for others - ideally teaching others to use technology and collaboration tools (e.g. monday.com or similar), alongside Microsoft 365.
Supporting change initiatives and embedding new ways of working across teams.
Role Benefits:
ADM is proud to invest in the professional development of its team members.
We have benchmark policies for Parental Leave and Flexible work.
Four weeks' paid vacation per annum, and additional paid leave when the office is closed between Christmas and New Year.
How to Apply:
Expresssions of interest can be sent via email.